Refund policy
At NU ERA Distribution, we are committed to delivering quality products and a reliable wholesale experience. Please review our return and refund policy carefully before placing an order.
All Sales Are Final — Wholesale Orders As a wholesale distributor, all sales are considered final once an order has been confirmed and fulfilled. We do not accept returns for change of mind or over-ordering.
Damaged or Defective Products If you receive products that are damaged in transit or defective, you must notify us within 5 business days of delivery at info@nueradistribution.com with:
- Your order number
- Photos of the damaged or defective items and packaging
- A description of the issue
Approved claims will be resolved by replacement, store credit, or refund at our discretion.
Incorrect Orders If you receive an incorrect item, contact us within 5 business days of delivery. We will arrange a replacement or issue a credit for the affected items.
Non-Returnable Items The following are non-returnable under any circumstances:
- Opened or used products
- Products not stored per Health Canada guidelines
- Items purchased on clearance or final sale
Questions? Contact us at info@nueradistribution.com — we respond within 2 business days.